Shipping and returns

 

SHIPPING AND RETURNS

 

 

As the shipping cost?

 

  • Spain peninsula: Free on purchases over €31 or €4.55 + VAT
  • Portugal: Free on purchases over €31 or €4.55 + VAT
  • Ceuta and Melilla: Free on purchases over €80 or *€11.60 + VAT
  • Balearic Islands: Free on purchases over €50 or €7.10 + VAT.
  • Canary Islands:Free on purchases over €80 or *€7.65 + VAT.
  • Madeira Island: Free on purchases over €60 or €30 + VAT.
  • Switzerland: Free on purchases over €80 or €36 + VAT.
  • Europe: Free on purchases over €50 or €16 + VAT.
  • EEUU: Free on purchases over €100 or €49 + VAT.
  • UK:Free on purchases over €50 or €16 + VAT.
  • México, Brazil, Colombia, Chile, Peru and Ecuador: Free on purchases over €120 or €58 + VAT.
  • Israel: Free on purchases over €140 or €69 + VAT.
  • Thailand:free on purchases over €140 €69 + VAT.
  • Rest of the world: contact our Customer Service.

*The amount of the shipping cost may vary depending on the weight and the packages. For more information contact our Customer Service.

 

 

In how much time will my request be delivered?

 

  • Spain peninsula:24 working hours on orders placed from Monday to Thursday before 4:00 pm.
  • Portugal, Canary Islands*, Balearic Islands, Ceuta and Melilla: 72 working hours.
  • Madeira Island: 3 and 5 business days.
  • Suiza: 3 and 5 business days.
  • Europa**: 3 and 4 business days.
  • EEUU: 6 and 9 business days.
  • UK: 3 and 5 business days.
  • México, Brasil, Colombia, Chile, Perú y Ecuador: 6 and 9 business days.
  • Israel: 6 and 9 business days.
  • Tailandia: 6 and 9 business days.
  • Rest of the world: contact our Customer Service.

 

*Delays may occur depending on the courier company to be used. For more information contact our Customer Service..

**Germany, France, Italy and Poland 3 and 5 business days.

Delays may occur due to customs inspection. In the event that there are expenses derived from taxes and customs duties, these will be borne by the client. Sales are made according to the Incoterm Ex-Works (EXW). Although the shipment is quoted and paid by the customer, the shipping policy is EXW.

If you place the order before 4:00 p.m. on a working day, it will be prepared that same day. On weekends or holidays, shipments are handled during the next business day. In the months of July and August, the delivery commitment within 24 business hours is limited to orders placed between Monday and Thursday before 12:00 pm. During special dates (Black Friday, Christmas, sales, etc.) the delivery of orders may take longer than usual, despite our efforts to meet the stipulated deadlines.

 

 

Shipping with cash on delivery

 

  • Peninsula Spain, Balearic Islands and Portugal: Cash on delivery payment can be requested at no additional cost.
  • Canary Islands, Ceuta and Melilla: the cost for payment on delivery will be €3.47.
  • Rest of the world: Cash on delivery is not made.

 

 

Can I return a product?

 

Of course! Ozono D'or has a flexible return policy. You can exchange or return the products of your order within 4 months from the day you receive the products and we will issue the refund or manage the exchange for another. The packs cannot be divided, so it is necessary to return the entire pack.

  • Step 1: Access your Ozono D'or account.
  • Step 2: Click "View my purchase history"".
  • Step 3: Go to the order you want to return and click on the magnifying glass icon.
  • Step 4: Once you find the product you want to return, click on the "green arrow".
  • Step 5: Fill in the form with the return information.

If you have any questions about how to make a return, write to us at [email protected] or by calling 911 419 647 or by WhatsApp at +34 674 27 39 06 from 9 am to 6 pm, Monday to Friday.

 

 

What options do I have when returning a product?

 

  • Refund of the amount paid. The refund of the amount will be made by the same method of payment made previously.
  • Replacement of the amount paid in your Ozono D'or account. In your next order, this amount will be deducted.
  • Replacement of the same product (in cases of return due to being damaged or in poor condition).
  • Replacement for another product. In the event that the change is for another product with a lower PVP, the difference will be refunded in that case. If it is for another with a higher PVP, you will be charged the differential amount.

For any questions, write to us at [email protected] or contact our Customer Service.

 

 

Devolution costs

 

  • *If no more than 7 days have passed since the customer receives the product, we will take care of the return.
  • If more than 7 days have passed, the customer will be responsible for the return costs.

*Only for orders in Spain and Portugal.

For any questions, write to us at [email protected] or contact our Customer Service.