How do I create an account?
How do I create an account? It is very simple. On the www.ozonodor.com website, click on the “person” icon and then on “Register account”. Enter your personal data and validate your registration. Everything is advantages! Your personal data (delivery addresses, billing addresses, e-mail, telephone, etc.) are recorded for future orders. You can quickly and easily access your user information and order history. In addition, you can modify your personal data directly from your account or by contacting our Customer Service.
I have forgotten my password, what should I do?
I have forgotten my password, what should I do? At the time you register, you must enter a telephone number, either landline or mobile. That same number will be your password and the username will be your email, with these data you can access your account whenever you want. If you forget, on the website www.ozonodor.com, click on the “personal area” icon and then on the link “Have you forgotten your password?”. Enter the e-mail address used for your registration, to which we will send your password. If you do not receive this e-mail, please check your spam mailbox or contact our Customer Service.
Do I have to create an account to place an order?
Do I have to create an account to place an order? Yes, it is necessary that you register with your personal data, since we will need them to deliver your order. The advantage of registering is that your data is stored (in strict compliance with the LOPD) for your future purchases.
How to order?
How to order? Choose the items you want to buy by clicking "Add to cart" or "Buy". Afterwards, you can continue shopping or order directly. Later you must indicate the method of payment for your order and enter the promotional code (if you have one), then click on ''apply'' and "buy now". If you are not registered, you must do so and go through the above process. Once the purchase is made, you will not be able to make changes, therefore, you must be sure of the products and the shipping information. If you have any questions, please contact our Customer Service.
I do not receive the confirmed order email, what do I do?
I do not receive the confirmed order email, what do I do? If you don't receive this e-mail, check your spam mailbox. It may also be that your order has not been registered. To make sure of this, contact us: by e-mail or by calling the following number: 911 419 647 (from 9 am to 6 pm).
How to cancel or modify my order?
How to cancel or modify my order? Before validating the payment, you can modify or cancel your order in "Your cart". To guarantee you the fastest possible reception, you will not be able to cancel or modify your order once it has been completed. You can return the entire order or part of it once you have received it. If you have finished the order and want to modify or cancel it, you must contact us the same day of the purchase before 4:30 p.m. or before 12:00 p.m. (in July and August). If you allow too much time to make changes to your purchase, Ozono D'or is not responsible for said modification or cancellation.
Can I place an order over the phone?
Can I place an order over the phone? Of course! You can place an order by phone by calling 911 419 647 or by WhatsApp at +34 674 27 39 06 from 09:00 to 18:00, Monday to Friday.
What happens if the product arrives damaged or does not match what I ordered?
What happens if the product arrives damaged or does not match what I ordered? We change the product without problem! We will take care of the whole process very easily and at no cost to you so that you continue to love us very much. Contact us at [email protected] with the details of your order so that we can solve it, or by calling 911 419 647 or by WhatsApp at +34 674 27 39 06 from 9 a.m. to 6 p.m. from Monday to Friday.
What countries do you ship to and what are the rates?
What countries do you ship to and what are the rates? You can buy online from any country in the world and the transport company will take care of sending your order as soon as possible. See section of Shipments.
How to benefit from free shipping?
How to benefit from free shipping? Home delivery is free from €31 purchase.
Can I receive an order at my workplace?
Can I receive an order at my workplace? Of course! To add a new address go to “My account”. In it, click on “Modify your address book”. Once inside, click on “New address” and fill in the fields. You can now select the shipping address you want with each new order.
What are the available forms of payment?
What are the available forms of payment? Ozono D'or has different forms of payment: Paypal, Credit Card (Visa, MasterCard, American Express), Cash on Delivery, Bank Transfer and Pay + late More information on the Payment Method page. If for any reason it is not possible for you to finish the order, call us or write to us at [email protected], we will be happy to help you. More information on the page Way to pay.
If I make the payment by Bank Transfer, how long will it take to receive my order?
If I make the payment by Bank Transfer, how long will it take to receive my order? Payment by bank transfer takes longer than payment by credit card. It usually takes 2-3 days to clear, so your order will start when we have received the transfer; from this moment, your item(s) will be shipped within 24 hours. To speed up the process, you can send us the proof of transfer; If you send it before 4:30 p.m. (12:00 p.m. in July and August), your order will be sent that same day. See conditions and delivery times.
How do I make a return?
How do I make a return? You can exchange or return the products of your order within 4 months from the day you receive the products and we will issue the refund or manage the exchange for another. The packs cannot be divided, so it is necessary to return the entire pack. To make the return, write to us at [email protected] or by calling 911 419 647 or by WhatsApp at +34 674 27 39 06 from 9 a.m. to 6 p.m. from Monday to Friday.
Is it possible to reimburse the shipping costs in case of returning a product?
Is it possible to reimburse the shipping costs in case of returning a product? Yes, as long as the return is made within the first 7 days after the product is received by the customer.
How long do I have to return a product?
How long do I have to return a product? All our products are backed by a 4-month satisfaction guarantee. If during this time the product did not meet your expectations, you can return it to us and we will refund your money or a product of equal value. See section of Satisfaction Guarantee.
Are the products suitable for atopic or sensitive skin?
Are the products suitable for atopic or sensitive skin? Yes. All our products are suitable for the most sensitive skin. Each ingredient is chosen with care and care to protect our skin.
Are the products natural?
Are the products natural? It is our hallmark. All our products contain 100% natural ingredients. They are free of silicones, parabens, petrochemicals and sulfates. At Ozono D'or we work exclusively with natural raw materials, mainly using 3 products with recognized beneficial properties for the skin: Organic Extra Virgin Olive Oil, Sunflower Oil and Ozone. They are the 3 basic elements of our cosmetics, since they provide the fundamental active ingredients.
Are the products suitable for children?
Are the products suitable for children? Of course! Ozono D'or products are suitable for boys and girls from 3 years of age.