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OZONO D'OR is 100% committed to you!
We give you up to 4 MONTHS to use our products and if you don't like it, we'll give you your money back. We are the only laboratory in the world that has this guarantee for you. no small letters
All our products have a 4-month satisfaction guarantee. That is, if during that time you are not satisfied even though it is consumed, you can return it, and once received we will pay you the purchase amount. During the first 7 days from receipt of the product, we will pick it up at no cost. After that time, you will only have to pay the shipping costs.
CONDITIONS OF USE WARRANTY:
1. The refund will be made for the same amount paid.
2. The amount subject to the refund will be made by the same means by which it was paid, whenever possible. Otherwise, it will be carried out through bank transfer, you can also request the payment to your OZONO D'OR account. It is instant, to use in other purchases.
MAKE A RETURN:
1) Request return to OZONO D'OR.
First, to make the return, you must fill out the form.
Once the form has been received by our logistics department, it will provide you with an RMA number via email. You should not make a shipment until you receive the corresponding RMA number. Shipments made without an RMA number will not be processed until the client formalizes the request. You must place the RMA number on the outside of the packaging clearly and conspicuously.
2) Refund for other products.
If you wish to exchange it for another product, we will credit the amount to your OZONO D'OR account. When you make a new purchase, the amount is deducted. As it is a discount, you do not pay 21% VAT. If you have any questions, contact us.
3) Refund for payment amount.
When we receive the item and if it is within the satisfaction guarantee period, we will proceed to refund the payment amount by bank transfer..
For any questions you can find more information on the page Frequent questions
For any claim, do not hesitate to contact us. You will find all our data in Customer service
Avda. Juan de la Cierva, 34
Polígono Industrial el Peral
11630 – Arcos de la Frontera, Cádiz